Alive5 is a SMS and live chatbot platform integrated with Ellucian CRM that houses all of your student conversations in one simple dashboard. Alive5 makes it easy for students to connect with admissions and counselors to ensure a more engaged experience at any stage of their journey through the university.

Admissions - Connect with students via one-on-one personalized SMS/texting to help guide them through the admissions process, invite them to campus events and orientations, and be their go-to contact while they decide which university to choose.

New Student Inquiries - When prospective students are researching different universities, they’ll have questions about courses, schedules, and admission requirements. Alive5’s automated & AI chatbot can answer frequently asked questions (FAQs) and escalate to a university admissions staff member if needed. A 24/7 lead chatbot can quickly capture a student’s email, phone number, and question for easy follow up the next day.

Deciding After Acceptance - Once the student is accepted, they may have many universities to choose from and it’s important for an admissions representative to reach out and build a personal relationship and be their point of contact. Using Alive5 SMS, staff members can text a student’s mobile phone number to update them on campus events and orientation meet and greets to get to know the university. Alive5 SMS Campaigns allow texting multiple students at once via a personalized template for an outreach campaign.

Student Support - When students start their adventure within the university, they’ll have questions with issues like accessing the online portal, university policies, and what resources are available. Alive5 creates an experience which allows students (and their parents) to get the most out of their tuition dollars.