Purdue University Northwest
A streamlined process for course exceptions and transfers
How Purdue University Northwest simplified transfer equivalency for students and staff
Ellucian Workflow has made it seamless. We've been able to approve about 4,500 exceptions from a backlog.
Carol Coupet
Executive Director of Enterprise Applications, Purdue University Northwest
Results
- Cleared backlog of approximately 4,500 exceptions
- Standardized and automated complex manual exception processes
- Improved student service with timely feedback
Summary
Purdue University Northwest (PNW) is focused on developing strategies for improving student retention, increasing student engagement, and automating cumbersome manual processes. To that end, the university has started connecting its business processes and integrating its suite of enterprise solutions "to address manual processes through the use of automation tools,” says Carol Coupet, executive director of enterprise applications services at the university.
One of the institution’s first automation initiatives: streamlining transfer course equivalencies.
“We wanted to standardize how exceptions were processed and approved across the institution,” says Coupet. So PNW began looking at ways to automate, and it recognized the potential of using Ellucian Workflow and Ellucian Degree Works to assist with exception processing and approval routing. Read the case study to learn more about their successful initiative.
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